happy Thursday this is Elena Whitmore calling from the account risk review unit at the tax relief and mediation agency I'm reaching out because your files still reflects unresolved flagged items that may result in added charges or collection escalation if not reviewed promptly relief options remain open right now but they are tied to strict year end timelines many individuals are qualifying for adjusted balances or complete resolution after a short review waiting longer May limit or remove those options entirely please return my call today at █████