I’m giving a middle-of-the-road review because while the staff was polite, the internal communication at this agency seems to be lacking. I set up a recurring payment plan with a representative in early February. About two weeks later, I started receiving automated 'past due' calls again. I had to call back in, wait through the queue, and explain to a new agent that I already had a plan in place. The second agent was able to find my file and see the scheduled payments, but apparently, the 'automated dialer' hadn't been updated to reflect my new status. He fixed it, and the calls stopped, but it was an unnecessary stressor in my week. If you deal with them, make sure you get every confirmation number and name of the person you speak with, because their systems don't seem to talk to each other in real-time.

March 16, 2026

I called in on a Friday afternoon and the wait was long. However, the person who eventually answered was focused on getting my payment processed before they left for the weekend. We were done in under five minutes.

March 5, 2026

Getting a collections letter is never great, but when I called, the person on the phone was calm and straightforward. They broke down the balance and explained my options without rushing me.

February 18, 2026