happy Monday this is Lacey Bennett calling from the tax mediation and adjustment office I'm reaching out because your account came through a fresh review this morning and it's showing a few items that still need to be verified in a lot of cases this is where we're able to step in and help clear things up before anything becomes more complicated we do have a direct access verification line so you can get a real-time update on your status this also helps determine what relief programs are matched to your situation you can reach me at █████ again █████