hi this is Erica Lawson calling from the tax assistance and resolution office I wanted to reach out because your file came through a secondary review and it shows there are still a few items that haven't been fully verified yet in a lot of cases this is where we're able to step in and clarify things before they turn into something more complicated we've got a direct access Line open so you can verify everything immediately and see exactly where you stand I'll be honest timing is important here because once your file continues forward