Voicemail says call this phone #back, repeats it. Then says use this Ref#, and repeats it. It's an automated msg, though the computer voice changes while saying the phone # and ref #. It reverts to the standard sounding voice (that everyone's used to) otherwise. Didn't mention anything about what it's for or who they are. Legit company would.

September 12, 2025

+1 (866) 966-9580 Scam caller . Asking for personal information claiming medical help

July 2, 2025

Echos other comments. Scam. Stay away

May 8, 2025

This is a phishing scam, and it’s actually a fairly convincing one. The number claims to be “UPMC Business Office” and asks the victim to return the call, giving an 8-digit reference number. If you call back, the number goes through two or three “welcome to UPMC, we value your time, your call will be answered in the order it was received” steps (some with background music) before connecting you to a human agent. The agent first asked for my name; I provided the reference number instead. She claimed that “due to HIPAA” she could not discuss further details without identifying me. When I provided my first name, she addressed me by my proper last name (e.g. “Mr. Smith”). She then asked for my date of birth, which I refused to provide, explaining that I believed this was a scam and challenging her for further information. The agent refused to break kayfabe, even after I knew that I had caught her. I have no doubt that the requests for personal information would have escalated from there (home address, SSN, and potentially even bank accounts if they could string the victim along far enough). Due to the effort the scammers put into the set-up to make it convincing (the hold message, the hold music, the agent who was clearly a native English speaker and spoke with no obvious accent), this is definitely a scam to be aware of.

April 8, 2025

Seems like a scam. Claimed to be UPMC "extended business office." When I asked what that means, they said "it's just an extended business office." Great. They wanted more personal information to tell me what the call was about at which point I hung up. Called actual UPMC and they said there was nothing on my account that needed attention.

March 6, 2025

Claimed to be UPMC Business Office. Called UPMC before returning call. No one in member services, scheduling, or billing (who says nothing owed) able to identify number as belonging to UPMC. Hold music is not the same as every known UPMC number. Person who answered (Amy) refused to give office/UPMC department information/address other than "off location extended business office". Seems like phishing scam.

February 19, 2025