The agency verified my identity before discussing the debt, which I appreciated for security reasons.

August 4, 2025

It took a couple of calls to clear up a mistake on my file. They acknowledged the error and made the correction, which was appreciated.

July 21, 2025

I dealt with several different people during the process. Not all of them were consistent, but the job got done.

July 17, 2025

Company claimed that I took out a $500 cash advance back in Dec of 2020. When I asked them banking information, the lady stated there wasn't a bank involved and it was sent via Money gram. That was enough right there to tell me it was a lie (I mean it was a lie anyway because I most definitely didnt take a cash advance out at any time, not even a credit card). I have never used money gram and I haven't even used Western union in over 2 decades.

July 11, 2025

Company claimed that I took out a $500 cash advance back in Dec of 2020. When I asked them banking information, the lady stated there wasn't a bank involved and it was sent via Money gram. That was enough right there to tell me it was a lie (I mean it was a lie anyway because I most definitely didnt take a cash advance out at any time, not even a credit card). I have never used money gram and I haven't even used Western union in over 2 decades.

July 11, 2025

The representative explained the consequences of non-payment factually without trying to intimidate me. There were no threats, just a description of how the account could be reported.

July 9, 2025

They were assigned to an old balance from a dental office. Once I verified the legitimacy, the payment process was simple and documented correctly.

July 1, 2025

The collectors followed a routine script, but they did clarify the settlement offer when I asked about it.

June 24, 2025

I asked for a payment letter and they emailed it to me within 48 hours. The process wasn’t fast, but it was accurate.

June 23, 2025

I didn’t like being contacted unexpectedly, but they were prepared with the right documents. They respected my request for written correspondence instead of calls.

June 18, 2025

The agency wasn’t overly aggressive, but they were consistent in following up. The process was routine and somewhat expected.

June 16, 2025

I worked with one of their agents to arrange a payment over time. They were patient while I figured things out on my end. We stuck to email communication, which worked well for me.

June 11, 2025

My landlord’s office turned over a balance that went unpaid. This agency reached out and provided clear contact instructions. The representative stayed within scope and answered my questions.

June 6, 2025

It was a neutral experience — no harassment, no kindness either. Just a task-oriented interaction that led to the resolution of a debt. I appreciated the clarity.

June 3, 2025