hi this is Susan from the national Advisory Group I hope all is well with you um go ahead and give me a call back at █████ um I'm just calling to let you know that we do have your pre-approval for up █████ the alternative debt hardship programs that went into effect July 2025 so go ahead and give me a call back at your earliest convenience um and it's fine you can speak with me or 1 of our Associates again the number