hello this is an urgent update regarding your outstanding state or federal tax balance it appears you may be eligible for the Fresh Start relief program hello this is Soren I'm calling regarding your outstanding state or federal tax balance of █████ return it appears your tax balance qualifies you for the Fresh Start relief program and potential penalty abatement and that balance is actively accruing interest until it's resolved resolution deadlines are fast approaching so a member of my team or myself is available to discuss your options