Cold calls from Xfinity to their customers, sometimes legitimate other times soliciting plan upgrades

September 11, 2024

This IS Comcast... Return your equipment. Not everyone is out to get you. If you already returned it, then get the proof. They give you a receipt when you return it.

August 27, 2024

Received a call about returning equipment to avoid extra fees. Yet I had already returned equipment a week ago. The caller then wanted the last 4 digits of my SSN. RED FLAG! I was suspicious and ended the call. I never give that information out and Comcast has never asked me for it. Besides that service has ended, why should I have to provide my SSN? I have new service at new address, so I am up to date with everything. This appears to be a scam.

March 18, 2024

Pretended to be from Comcast about returning Comcast equipment. But want to "confirm my identity by asking for my Comcast account number. Comcast will never ask you that. DO NOT GIVE THEM YOUR COMCAST ACCOUNT NUMBER.

January 11, 2023

not really Comcast!!!! scammers looking for credit card information hang up on them

November 2, 2022

I cancelled Comcast, and now these guys call and want to know if a good time to talk. They want unnecessary information to "verify" my account and of course you don't need any of that to return a router. The question is how these scammers identify folks who recently cancelled xFinity/Comcast, but that's for another day. Obviously just block them and give no information out.

November 2, 2022

This is interesting - two weeks ago I disconnected my Comcast service and the first call from this number was a very kind woman just reminding me to return my equipment within 7 days of disconnect and offering to help me find the closest Comcast store or UPS store to do so. Did not ask anything of me. - This seemed legit. Unless it was a precursor to today, I'm not sure. Today, I got another call from this number and I recognized it from last week and it started the same sort of way but when I stated I returned the equipment a few days ago, she said oh, well keep the receipt, but I will transfer you over to the billing department to make sure they have record so that you don't get charged. I get connected to someone else - a male. His first question was "what are the last 4 digits of your Discovery card?" I said, "excuse me? (first off, it's Discover, not Discovery...)" He repeated the same thing. I said, "why would you need that? I don't know what you're talking about." He stated, "for verification purposes." I said, "I am not giving that information out." I hung up and blocked the number. Be wary. I then called 1-800-Comcast to speak to someone about my bill and the other questions I had. These scammers are getting crafty with spoofing numbers and sounding legit. I thought nothing of the first half of that phone call, but once I was asked for the last four of a credit card, the alarms in my head went off. Comcast has never and surely would never ask me for any sort of verification besides my name and address and account number. I would say, just block the number and remember to return your equipment after you disconnect.

July 11, 2022

Almost identical to whoever posted on 2/16/22. Somehow they knew my service address and my PO box and said there was an issue with my equipment return posting, when I had gotten a confirmation from Comcast this morning that the equipment had been returned (I cancelled my Comcast account). Knew something was fishy when they texted me a verification code and asked me to repeat it. I said I wouldn't give the code and the female caller kind of gave up and told me to call 1-800-COMCAST.

June 14, 2022

It was a robo call but when I answered no one answered or no automatic voice spoke. Just got a call two minutes ago. Don't answer this call & make sure you block the call

May 18, 2022

Wants to arrange for 'return of equipment'. The irony is that I have cut off service and have to return equipment and how someone has access to this info baffles me but whatever. But I have 30 days to return this equipment and it is not late. They asked me to verify a number they text to my phone to make sure it is me. That is when I knew. Screw that. They are using two factor authentication to access something or other. And they fool you into giving up that info.

February 16, 2022

Fake Comcast scam by madarchod criminals phoning from India This is a fake Comcast (or AT&T DirecTV, Spectrum, Dish Network) scam by criminals robo-dialing from India, stealing your credit card, Social Security number, and personal identity information. The India scammer pretends to be from Comcast, AT&T, Spectrum, or Dish Network and tells you that either your television/Internet service will be suspended due to unpaid fees, or they offer fake sales promotions, or they offer a service upgrade for a small fee, or they are in the returns department and you owe them money for equipment that you have not returned back to them. The fake promotion usually offers a special low rate for a 2-year or 3-year subscription, but you have to prepay $200 to $600 for the first 2 to 8 months in advance, and then the scammer asks for your credit card number or asks you to pay with prepaid eBay, Amazon, Google, or Best Buy gift cards or debit cards, giving the fake excuse that paying him with a prepaid card is "safer" than using a credit card. Prepaid cards are less traceable than credit card transactions so they are actually safer for the scammer. Some scammers also ask for your Social Security number "for verification purposes". If the scammer thinks you are really gullible, he may bait you even more by telling you that he will send a fake ACH "rebate" payment to your bank as a way to steal your bank account/routing number before telling you to buy prepaid debit/gift cards. Once the India scammers obtain prepaid debit/gift card numbers from you, the victim, they transfer them to a group of US-based "runners," who liquidate and launder the funds, either by buying resellable goods online or selling the gift cards via gift card resale sites to convert the gift cards to cash. Or the scammer says your Comcast service is going to be suspended due to a fake unpaid bill and again asks for your credit card number. About 70% of North America scam calls come from India and 25% come from the Philippines. India scammers run hundreds of fraud, extortion, and money laundering scams every day such as posing as a fake pharmacy, fake Social Security officer saying your benefits are suspended, IRS officer collecting on fake unpaid back taxes, debt collector threatening you for fake unpaid bills, fake bank/financial/FedEx/UPS/DHL scams, pretending to offer fake health insurance, car warranty, student loan forgiveness, credit card and debt consolidation services, posing as Amazon to falsely say an unauthorized purchase was made to your credit card or your Prime membership was auto-debited from your bank, posing as Microsoft/Dell/HP/Apple to say your account has been hacked or they detected a virus on your computer, fake "we are refunding your money" or "your account has been auto-debited" scams, fake Google/Alexa listing and work-from-home scams, posing as electric utilities, Verizon, AT&T, or Comcast, fake solar panel and home purchase offers, fake fundraisers asking for donations, fake phone surveys, and the scammers try to steal your credit card, bank account/routing number, Social Security number, and personal information. A India call center may rotate through a fake Social Security, subscription auto-renewal, pharmacy, and credit card offer scam within one week. Philippines scammers focus more on auto/home/health/life insurance, Social Security and Medicare identity theft. Scammers use disposable VoIP phone numbers (e.g. MagicJack devices) or they spoof fake names and numbers on Caller ID. Anyone can use telecom software to phone with a fake CID name and number. Scammers spoof thousands of fake 8xx toll-free numbers. CID is useless with scam calls unless the scam asks you to phone them back. CID area codes are never the origin of scam calls since scams use spoofed CID numbers from across the US and Canada, numbers belonging to unsuspecting people, invalid area codes, and fake foreign country CID numbers; e.g. fake women crying "help me" emergency scams often spoof Mexico and Middle East CID numbers. Scammers often spoof the actual phone numbers of businesses such as Apple, Verizon, and banks to trick you into thinking the call is valid. How can you avoid being scammed by phone calls? NEVER trust any unsolicited caller who: sells something (most unsolicited calls are scams so your odds of saving money are very poor); asks for your Social Security number; offers a free gift or reward; threatens you with arrest/lawsuit or says you need to reply back soon (pressure tactic); asks you to access a website, download a file, wire transfer money or buy prepaid debit/gift cards; claims suspicious activity on your account; says your subscription is being refunded or auto-renewed/auto-debited; and all pre-recorded messages. Recordings are far more likely to be malicious scams and not just telemarketer spam. All unsolicited callers with foreign accents, usually Indian or Filipino, are mostly scams. Filipino scammers tend to speak better English than Indian scammers. Filipinos speak English with a subtle accent having a slight trill. Scams often say that you inquired about a job, insurance, social security benefits, or that you previously contacted them or visited their website. A common India phone scam uses a fake Amazon recording about a purchase of an iPhone, but Amazon never robo-dials and Amazon account updates are emailed. Many banks use automated fraud alert calls to confirm a suspicious purchase, but always verify the number that the recording tells you to phone or just call the number printed on your credit card. Some scams ask for your credit card for purchase of their fake product or service. The scammer calls you back one day later to say their credit card machine is broken, so you must wire transfer the payment to them. After you have wired the money to them, they still overcharge your credit card after they change phone numbers, so they rob you twice before disappearing. Wire transfers and prepaid debit cards laundered through foreign bank accounts are untraceable. Scammers try to gain your trust by saying your name when they call, but their autodialer automatically displays your name or says your name in a recording when your number is dialed using phone databases that list millions of names and addresses. Scammers often call using an initial recording speaking English, Spanish, or Chinese that is easily generated using text-to-speech translation software to disguise the origin of their India phone room. Some speech synthesis software sound robotic, but others sound natural. To hide their foreign accents, some India scammers use non-Indians in their phone room. Scammers often use interactive voice response (IVR) robotic software that combines voice recognition with artificial intelligence, speaks English with American voices, and responds based on your replies. IVR calls begin with: "Hi, this is fake_name, I am a fake_job_title on a recorded line, can you hear me okay?"; or "Hi, this is fake_name, how are you doing today?"; or "Hello? (pause) Are you there?"; or "Hi, may I speak to your_name?" IVR quickly asks you a short question to elicit a yes/no reply so it hangs up if it encounters voicemail. IVR robots understand basic replies and yes/no answers. To test for IVR, ask "How is the weather over there?" since IVR cannot answer complex questions and it keeps talking if you interrupt it in mid-sentence. IVR usually transfers you to the scammer, but some scams entirely use IVR with the robot asking for your credit card or SSN. A common myth is IVR calls record you saying "yes" so scammers can authorize purchases just using your "yes" voice, but scammers need more than just a recorded "yes" from you - credit cards and SSN. Phone/email scams share two common traits: the CID name/number and the "From:" header on emails are easily faked, and the intent of scam calls is malicious just as file attachments and website links on scam emails are harmful. Scams snowball for many victims. If your personal/financial data are stolen, either by being scammed, visiting a malicious website, or by a previous data breach of a business server that stores your data, then your data gets sold by scammers on the dark web who will see you as fresh meat and prey on you even more. This is why some receive 40+ scam calls everyday while others get 0 to 2 calls per day. If you provide your personal information to a phone scammer, lured by fake 80%-discounted drugs or scared by fake IRS officers, you receive even more phone scams and identity theft can take years to repair. Most unsolicited calls are scams, often with an Indian accent. No other country is infested with pandemics of phone room sweatshops filled with criminals who belong to the lowest India caste and many are thieves and rapists who were serving jail time but released early due to prison overcrowding. Scammers often shout profanities at you. Just laugh at their abusive language. Google "Hindi swear words" and memorize some favorites, e.g. call him "Rundi Ka Bacha" (son of whore) or call her "Rundi Ki Bachi" (daughter of whore). Scammers ignore the National Do-Not-Call Registry; asking scammers to stop calling is useless. You do these scammers a favor by quickly hanging up. But you ruin their scams when you slowly drag them along on the phone call, give them fake personal and credit card data (16 random digits starting with 4 for Visa, 5 for MasterCard), ask them to speak louder and repeat what they said to waste their time and energy.

April 23, 2021

Calls nonstop

April 22, 2021

Yes let it come through

February 10, 2021

These people call me every day, twice a day like clockwork . Stating that I have to return their Comcast equipment and pay them. When I started receiving these calls months ago, I spoke with a lady& told her I dont have Comcast,let alone any sort of cable company. I gave her my info& she supposedly verified it was a mistake on there part. I told her don't call me anymore& remove my phone number from there call lists. She agreed (lies,lies,lies) obviously I haven't been removed!!! 3 months later they still continue to call even though I've blocked the number they call from. I've threatened to report them, cursed them out& they still continue. They are ridiculously annoying scammers& need to leave people alone.

January 5, 2021

Comcast

December 28, 2020

Great!! Love it

October 29, 2020

Repeatedly calls, leaves no message

January 7, 2020

Comcast marketing

September 6, 2019

Comcast.

February 21, 2019