hi this is Lauren nickel it's Tuesday the 7th from the account review services with the tax mediation and abatement office I'm reaching out because your account is still listed for verification and our office currently has access to a no wait proprietary verification line this allows you to connect directly with a live reviewer and receive exact confirmation immediately without transfers or extended hold times this verification step helps confirm current status and determine whether payment adjustments abatement options or resolution programs may still apply to your account many individuals aren't aware of what remains available until this review is completed