hi this is Kesha Franklin calling from the tax resolution and adjustment office it's Wednesday afternoon and I'm calling because your file was included in a recent review update it looks like there are still a few items that haven't been finalized yet this is actually 1 of the better times to take a look since there's still flexibility before anything moves into the next stage we do have a live verification line available so you can call in and get immediate answers without waiting that helps determine what relief programs are matched to your situation █████