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(800) 824-9289
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7 minutes ago
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95,619
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2,376
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Call transcript
hi this is American Express Account protection services to ensure the security of your account
Comments 69
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FAKE credit card or account fraud notification scam by Puta'ng Ina Ka criminals phoning from the Philippines. This is a fake credit card impersonation or account security and fraud alert scam by criminals calling from the Philippines, sometimes spoofing Caller ID names and numbers that belong to financial institutions and various companies, to steal your credit card and Social Security numbers, online account user login and password, and other personal and financial information. The scam may begin with a pre-recorded message speaking English that is generated using text-to-speech translation software to disguise the origin of this Filipino scam, but then you talk to the Filipino scammer. The recording tells you either that their fraud services department detected suspicious activity on your credit card or your financial account and that your account has been locked, or that an online order was purchased using your account. This scam bait message is designed to scare you and the Filipino scammer then asks for your credit card number, PIN codes, online login passwords, answers to security questions, Social Security number, and other personal information "for verification purposes". Whenever you receive a fraud alert call from a bank, credit card issuer, Amazon, Apple, UPS/FedEx/DHL, or any business, ALWAYS verify the number that they ask you to call back on, or just phone the number that is printed on the back of your credit card or the number listed on the company website. About 50% of North America scam calls come from India and 45% come from the Philippines. Foreign scammers run thousands of fraud, extortion, money laundering scams every day such as posing as a fake pharmacy, fake Social Security officer saying your benefits are suspended, IRS officer collecting on fake unpaid back taxes, debt collector threatening you for fake unpaid bills, fake bank/financial/FedEx/UPS/DHL scams, posing as utility/phone/internet companies, pretending to offer fake health insurance, car warranty, student loan forgiveness, credit card and debt consolidation services, posing as Amazon to falsely say an unauthorized purchase was made to your credit card, posing as Microsoft/Dell/HP/Apple to say your account has been hacked or they detected a virus on your computer, fake "we are refunding your money" or "your account has been auto-debited" scams, fake Google/Alexa listing scams, fake solar panel and home purchase offers, fake fundraisers asking for donations, fake phone surveys, and the scammers try to steal your financial and personal data. Indian scammers often rotate through fake tech support, subscription auto-renewal, and fake pharmacy scams on the same day. Filipino scammers run many loan and tax/debt relief, Social Security and Medicare identity theft, auto/home/health/life insurance, and fake charity donation scams. Scammers use disposable VoIP phone numbers (e.g. MagicJack) and telecom software to spoof fake names and numbers on Caller ID. Scammers spoof thousands of fake 8xx toll-free numbers. CID is useless with scam calls unless the scam asks you to phone them back. CID area codes are never the origin of scam calls since scams use spoofed CID numbers from across the US/Canada, numbers belonging to unsuspecting people, invalid area codes, and fake foreign country CID numbers; e.g. fake women crying "help me" emergency scams spoof Mexico and Middle East CID numbers. Scammers often spoof the actual name and number of businesses such as banks to trick you into thinking the call is valid. How can you avoid being scammed by phone calls? NEVER trust any unsolicited caller who: sells something (most unsolicited calls are scams so your odds of saving money are very poor); asks for your Medicare or Social Security number; offers debt relief, loan services, Medicare assistance (people who are old or desperate in debt often fall for scams); offers a free gift/reward; threatens you with arrest/lawsuit; asks you to access a website, download a file, wire transfer money or buy prepaid debit/gift cards; claims your account is frozen or has suspicious activity; says a subscription is refunded or auto-renewed/auto-debited; and all recorded messages. Recordings are far more likely to be malicious scams and not just telemarketer spam. All unsolicited callers with foreign accents, usually Indian or Filipino, are mostly scams. No other countries are infested with phone room sweatshops filled with criminals. Most Filipino scammers speak better English than Indian scammers. Filipinos speak English with a subtle accent that may sound Hispanic. To hide their foreign origin, some India scammers use non-Indians in their phone room. Scams often falsely say that you previously contacted them or visited their website. Indian scammers play fake Amazon recordings. Amazon account updates are emailed, not robo-dialed. Many banks use automated fraud alert calls to confirm a suspicious purchase, but always call the number printed on your credit card to verify if the fraud alert is real or fake. Scammers impersonate phone/cable/internet companies, offering fake discounts or service upgrades. Indians impersonate the IRS and Social Security Administration. The IRS/SSA never make unsolicited calls and never threaten to arrest you; they initiate contact via postal mail. Real lawsuits are not phoned in, especially not using recorded threats lacking details; legal notices are mailed/couriered. The police, FBI, DEA never phone to threaten arrest; they show up in person with a warrant. Scammers try to gain your trust by saying your name when they call; your name, address, birthday are public data. Many scammers, especially female Filipinas, use "romance scam" tactics of sounding really friendly as if they are your best friend or lover to try to gain your affection and trust, hoping that you let your guard down so they can easily steal your identity and money. Scammers often play recordings speaking English, Spanish, or Chinese that is easily generated using text-to-speech translation software to disguise the origin of their overseas phone room. Some speech synthesis sound robotic, but most AI speech sound very realistic. Scammers often use interactive voice response (IVR) AI/NLP software that combines voice recognition with artificial intelligence, speaks English with American voices, and responds based on your replies. IVR calls begin with: "This is fake_name, I am a fake_job_title on a recorded line, can you hear me okay?"; or "Hi, how are you doing today?"; or "Hello? Are you there?"; or "Hi, may I speak to your_name?" IVR quickly asks you a short question to elicit a yes/no reply so it hangs up if it encounters voicemail. One myth is that saying "yes" to IVR lets scammers use your voice sample for other scams. IVR understands basic replies and yes/no answers. To test for IVR, ask "How is the weather there?" since IVR cannot answer complex questions. IVR usually transfers you to the scammer, but some scams entirely use IVR with the robot asking for your credit card or SSN. Phone/email scams share two common traits: the CID name/number and the "From:" header on emails are easily faked, and the intent of scam calls is malicious just as file attachments and website links on scam emails are harmful. Scams snowball for many victims. If your personal/financial data are stolen, either by being scammed, visiting a malicious website, or by a previous data breach of a business server that stores your data, then your data gets sold by scammers on the dark web who will see you as fresh meat and prey on you even more. This is why some receive 40+ scam calls everyday while others get only 0 to 2 calls per week. If you provide your personal data to a phone scammer, lured by fake 80%-discounted drugs or fake loan and debt services, you receive even more phone scams and identity theft can take years to repair. Scammers often shout profanities at you. Google "Hindi swear words" and memorize some favorites, e.g. call him "Randi Ka Beta" (son of whore) or call her "Randi Ka Betty" (daughter of whore). Scammers ignore the National Do-Not-Call Registry. Asking scammers to stop calling is useless. Scam recordings often tell you to press a keypad number to be placed on their Do-Not-Call list or to unsubscribe from their scam texts/emails, but those keypad commands are fake and they say that just to sound legit. Scammers often provide a toll-free callback number to look like a real business, but they regularly shed old callback numbers so you can never reach the scammers once you have realized that you were scammed. Scammers tell you their callback number just to gain your trust long enough to steal your identity and money and then they frequently switch to using new callback numbers. You do these scammers a favor by quickly hanging up. YOU SHOULD SCAMBAIT ALL SCAMMERS - slowly drag scammers along on the phone call, provide fake personal and financial data (16 random digits starting with 4 for Visa, 5 for MasterCard), ask them to speak louder and repeat what they said to waste their time and energy.
August 19, 2025
Fraud Alert
July 15, 2025
call is not from Amera express 1-800-824-9289 someone is using there # my mom fell for it gave info to the scammer's Please do not give out info call the number on your bill or on your card and talk to them
July 8, 2025
Fraud Alert
June 13, 2025
Amex
May 7, 2025
Fraud Alert
January 12, 2025
Claimed to be Amex, had last 5 digits of my card & part of my name. Call at work, mobile & text. None of the caller numbers match the real American Express.
November 30, 2024
Scammers
September 16, 2024
Genuine
July 17, 2024
Safe
July 9, 2024
Charge verification
June 27, 2024
Supposed fraud. Interestingly, they were calling for my ex husband who I divorced 26 years ago and that lives in a different state…. Yeah, it’s a scam.
April 17, 2024
Fraud alert department
March 19, 2024
Scammers
January 1, 2024
Security purposes
December 3, 2023
VM about recent charge attempts
December 1, 2023
Am Ex
November 13, 2023
Good contact
October 3, 2023
Fraud alert
August 1, 2023
Amex fraud check
June 20, 2023
Security check
February 14, 2023
Fraud alert
November 25, 2022
Unknown
November 17, 2022
thanks for being there for all of us AMEX CARD HOLDERS
October 5, 2022
Allow
July 3, 2022
Fraud Alert
June 16, 2022
Calling for suspicious charges on cards
June 15, 2022
Fraud protection
April 22, 2022
Security Service
April 2, 2022
Always allow
December 31, 2021
Charge Verification
November 9, 2021
let calls through
November 3, 2021
Put them threw to me please
October 25, 2021
Top of the line CC...
October 2, 2021
This is a legitimate number for American Express
September 7, 2021
credit card
June 22, 2021
Investigation initiated 5/6/21 for possible fraud with my card
May 6, 2021
Not spam
April 25, 2021
I got a call from this number and it said "American Express" on Caller ID. However... I have never done business with this company. I answered the phone anyway. Some dude with thick Indian accent and poor English says he is AMEX and told me that he saw suspicious activity on my AMEX account. Red flags and alarms immediately go off in my head - Foreign caller? (check!) Talking nonsense shyt about an AMEX account that I do not have? (check!) The scammer immediately becomes evasive when I ask for details about what has been charged to my (fake) AMEX card? (check!) Since he disturbed me on my nice sunny Sunday afternoon, I decided to toy with him for another 15 minutes before he shouted profanities at me and I laughed and told him rude stuff about his mother. Moral of my story: If you are an AMEX customer, this likely is a valid call, but still could be this same Indian scammer spoofing the fake Caller ID number. If you are not an AMEX customer and wondered why you got a call, welp, that is why they call it "phishing" - scammers robo-dial thousands of numbers and they hope to phish for gullible targets. And always remember this: scammers can spoof a fake Caller ID name and number faster than you can change your underwear. I am still amazed at the number of people who claim that a scam call is valid just because the Caller ID display looks legitimate.
February 28, 2021
Re: possible fraud
December 16, 2020
Scam
November 13, 2020
American Express credit card security
November 9, 2020
Fraud
November 7, 2020
Verifying a charge
October 26, 2020
I was unable to retrieve first part of important message.
October 21, 2020
Charges.
October 9, 2020
Amex Customer Service / Fraud Alert
October 6, 2020
Received VM from AMEX Fraud. However, I do not have an AMEX account. Checked credit report, and no AMEX account shows up.
September 11, 2020
Platinum Card
August 14, 2020
Trying to get a address and signed up for a month
August 6, 2020
American Express
July 15, 2020
American Express
July 12, 2020
Fraud D*v
May 13, 2020
bank
May 13, 2020
They are my credit card company to warn me about a scam charging my card.
November 8, 2019
Amex
July 31, 2019
Alex fraud alert
June 26, 2019
American Express
June 19, 2019
American Express Fraud Department
April 30, 2019
It’s customer service line for fraud prevention at American Express.
April 29, 2019
AMEX
April 14, 2019
This is legitimate
April 5, 2019
American Express
March 25, 2019
Not sure about this number. They claim to have info about my ssn and state that my ssn is to be blocked permanently.
February 14, 2019
Amex
December 30, 2018
AmEx
December 12, 2018
Amex
November 22, 2018
American Express
November 22, 2018
America Express
November 16, 2018