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(800) 528-4800 is a Credit Card Call

Alternately: +18005284800

Reported Name:

American Express Fraud

Reported Category:

Credit Card

User Reputation

Positive

RoboKiller Block Status

Allowed

Last Call

42 minutes ago

Total Calls

157,041

Based On

2,978 user reports

Listen

Transcription

hello this is American Express with an important message _____ quality purposes this call may be monitored or recorded is this _____

The information on this site is based on available user feedback.

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50 user reports for (800) 528-4800

The comments below are user submitted reports by third parties and are not endorsed by RoboKiller.

September 10, 2020

allow
Credit Card
Caller Name: American Express

American Express

September 5, 2020

allow
Caller Name: American Express

American Express

September 3, 2020

allow
Caller Name: American Xpress

American Xpress

August 31, 2020

allow
Customer Service
Caller Name: Amex cust srv

Amex cust srv

August 26, 2020

allow
Caller Name: Amex Customer Service

Amex Customer Service

August 24, 2020

none
Credit Card
Caller Name: American Express

Good call, was calling about missing a payment.

August 16, 2020

allow
Caller Name: AMEX

AMEX

August 11, 2020

allow
Credit Card
Caller Name: Calling to verify a purchase

Calling to verify a purchase

August 11, 2020

allow
Credit Card
Caller Name: Returning my call regarding account

Returning my call regarding account

August 9, 2020

Scam

Fake American Express phantom debt collection scam by madarchod criminals phoning from India NOTE: 800-528-4800 is the official number for American Express fraud department so your call may be valid. However, for years now, India scammers have been spoofing the Caller ID name and number of various banks and businesses. The scam version of this phone call is what the Federal Trade Commission calls a phantom debt collection scam where the scammer pretends to be a debt collector, bank or credit agency, billing department, lawyer, or law enforcement and threatens to sue or arrest you using lies, harassment, and intimidation to collect on fake debts that you do not owe. Debt collection scams are very common because many people carry debts, so it is easier for scammers to phish for gullible victims. And Indian debt collection scams have vastly increased this year to prey upon the larger number of people in debt. If you receive a call from this number that plays a pre-recorded robotic message saying either "your American Express account is on the verge of being suspended for verification purposes" or "suspicious charge found on your last statement, to reactivate your American Express card", these are likely scam calls! A very similar "account suspended for verification purposes" Verizon scam has been used by India scammers for years now. When you press 1, you then get transferred to the scammer. The India scammer asks for you by your name in order to sound like a personal phone call to gain your trust, but they are randomly auto-dialing everyone. The scammer may say "I am calling on a recorded line" just to sound official, but it is fake! The scammer either mentions an unpaid debt and past due amount that must be paid immediately or says that they have frozen your AMEX account due to fraudulent activity. The scammer then asks for your online banking login credentials, Social Security number and date of birth "for verification purposes", and either tells you that you can settle the debt by paying with a credit card or demands that you wire transfer the payment for the fake debt or asks for your bank account/routing number. More than 95% of North America phone scams come from India scammers who operate hundreds of fraud, extortion, and money laundering scams every day such as posing as a fake pharmacy; fake Social Security officer saying your benefits are suspended; IRS officer collecting on fake unpaid back taxes; debt collector threatening you for fake unpaid bills; fake bank, financial, Fedex/UPS/DHL scams; pretending to offer fake health insurance, car warranty, student loan forgiveness, credit card and debt consolidation services; posing as Amazon to falsely say an unauthorized purchase was made to your credit card or your Prime membership was auto-debited from your bank; posing as Microsoft/Dell/HP/Apple to say your account has been hacked or they detected a virus on your computer; fake "we are refunding your money" or "your account has been auto-debited" scams; fake Google/Alexa listing and work-from-home scams; posing as an electric utility or Verizon-AT&T-Comcast to say your service is suspended; fake solar panel and home purchase offers; fake fundraisers asking for donations; fake phone surveys; and the scammers try to steal your credit card, bank account/routing number, Social Security number, and personal information. A India call center may rotate through a fake Social Security, computer subscription auto-renewal, pharmacy, and credit card offer scam during one week. Scammers use disposable VoIP phone numbers (e.g. MagicJack devices) or they spoof fake Caller ID phone numbers. Anyone can use telecom software or a third-party service to phone using a fake CID. India scammers spoof thousands of fake 8xx toll-free numbers. The CID is useless with scam calls unless the scam asks you to phone them back and CID area codes are almost never the origin of scam calls. You waste your time researching CID since scams use spoofed CID numbers from across the U.S. and Canada, totally invalid area codes, and also fake foreign country CID numbers; e.g. fake women crying "help me" emergency scams from India often spoof Mexico and Middle East CID numbers. India scammers also spoof the actual phone numbers of businesses such as Apple, Verizon, and U.S. banks to trick you into thinking the call is valid. How can you avoid being scammed by phone calls? NEVER trust any unsolicited caller who sells something (most unsolicited calls are scams so your odds of saving money are very poor); asks for your Social Security number; offers a free gift or reward; threatens you with arrest/lawsuit or says you need to reply back soon (pressure tactic); asks you to access a website, download a file, wire transfer money or buy gift cards; claims suspicious activity on your account; says your subscription is being refunded or auto-renewed/auto-debited; and all pre-recorded messages. Recordings are far more likely to be malicious scams and not just telemarketer spam. All unsolicited callers with foreign accents, usually Indian, should immediately be suspected as scams. Many scams falsely say that you inquired about a job, insurance, social security benefits, or that you previously contacted them or visited their website. A common India phone scam uses a fake Amazon recording about a purchase of an iPhone, but Amazon never robo-dials and Amazon account updates are notified in emails. Many banks use automated fraud alert phone calls to confirm a suspicious purchase, but always verify the number that the recording tells you to phone or just call the number printed on your credit card. A common India scam tactic asks for your credit card for purchase of their fake product or service. The scammer calls you back one day later to say their credit card machine is broken, so you must wire transfer the payment to them. After you have wired the money to them, they still overcharge your credit card after they change phone numbers, so they rob you twice before disappearing. Wire transfers laundered through foreign bank accounts are untraceable. Scammers try to gain your trust by saying your name when they call, but their autodialer automatically displays your name or says your name in a recording when your number is dialed using phone databases that list millions of names and addresses. Scammers often call using an initial pre-recorded message speaking English, Spanish, or Chinese that is easily generated using text-to-speech translation software to disguise the origin of their India phone room, but then you speak to the scammer when you press 1 or call them back. Some speech synthesis software sound robotic, but others sound natural. To hide their foreign accents, some India scammers use non-Indians in their phone room. India scammers often use interactive voice response (IVR) robotic software that combines voice recognition with artificial intelligence, speaks English with American voices, and responds based on your replies. IVR calls begin with: "Hi, this is fake_name, I am a fake_job_title on a recorded line, can you hear me okay?"; or "Hi, this is fake_name, how are you doing today?"; or "Hello? (pause) Are you there?"; or "Hi, may I speak to your_name?" IVR quickly asks you a short question to elicit a yes/no reply so it hangs up if it encounters voicemail. IVR robots understand basic replies and yes/no answers. To test for IVR, ask "How is the weather over there?" since IVR cannot answer complex questions and it keeps talking if you interrupt it in mid-sentence. IVR usually transfers you to the scammer, but some scams entirely use IVR with the robot asking for your credit card or SSN. A common myth is that IVR calls record you saying "yes" so scammers can authorize purchases just using your "yes" voice, but scammers need more than just a recorded "yes" from you - credit cards and SSN. Phone/email scams share two common traits: the CID name/number and the "From:" header on emails are easily faked, and the intent of scam calls is malicious just as file attachments and website links on scam emails are harmful. Scams snowball for many victims. If your personal/financial data are stolen, either by being scammed, visiting a malicious website, or by a previous data breach of a business server that stores your data, then your data gets sold by scammers on the dark web who then see you as fresh meat and prey on you even more. This is why some receive 40+ scam calls everyday while others get 0 to 2 calls per day. If you provide your personal and financial data to a phone scammer, lured by fake 80%-discounted drugs or scared by fake IRS officers, you receive far more phone scams and identity theft can take years to repair. Most unsolicited calls are scams, often with an Indian accent. No other country is infested with pandemics of phone room sweatshops filled with criminals who belong to the lowest India caste and many are thieves and rapists who were serving jail time but released early due to prison overcrowding. India scammers shout profanities at you. Just laugh at their abusive language. Google "Hindi swear words" and memorize some favorites, e.g. call him "Rundi Ka Bacha" (son of whore) or call her "Rundi Ki Bachi" (daughter of whore). Scammers ignore the National Do-Not-Call Registry; asking scammers to stop calling is useless. You do these scammers a favor by quickly hanging up. But you ruin their scams when you slowly drag them along on the phone call, always give them fake personal and credit card data (16 random digits starting with 4 for Visa, 5 for MasterCard), ask them to speak louder and repeat what they said to waste their time and energy.

August 9, 2020

allow
Bank
Caller Name: Amex

Amex

August 4, 2020

allow
Caller Name: National Jewish H

National Jewish H

August 1, 2020

allow
Customer Service
Caller Name: America Express

America Express

July 30, 2020

allow
Caller Name: AMEX Fraud Alert

AMEX Fraud Alert

July 30, 2020

allow
Customer Service
Caller Name: Expected Call / Customer Service

Expected Call / Customer Service

July 28, 2020

allow
Caller Name: AMEX

AMEX

July 24, 2020

allow
Caller Name: American Express

American Express

July 21, 2020

allow
Credit Card
Caller Name: Travel

Travel

July 1, 2020

allow
Credit Card
Caller Name: Valid contact

Valid contact

June 26, 2020

allow
Credit Card
Caller Name: Safe

Safe

June 26, 2020

allow
Customer Service
Caller Name: To provide requested information

To provide requested information

June 26, 2020

allow
Credit Card
Caller Name: Credit card

Credit card

June 25, 2020

allow
Bill Reminder
Caller Name: AMEX CUSTOMER SERVICE

AMEX CUSTOMER SERVICE

June 16, 2020

none

Not me

June 8, 2020

allow
Caller Name: An Ex

An Ex

April 11, 2020

allow

customer service

March 31, 2020

https://www.americanexpress.com/us/customer-service/faq.fraud.html Customer Service Frequently Asked Question What should I do if I have fraud charges on my account? If you believe you are a victim of fraud, it's important that we speak with you directly. Please call us immediately at 1-800-528-4800 so that we can assist you. We have extensive controls in place to help protect our Card Members' accounts from fraud. To learn more about the measures we take, as well as the steps you can take to safeguard yourself, explore our Security Center.

March 27, 2020

allow

My credit card company

November 1, 2019

block
Credit Card

“Hello this is Visa MasterCard” not a cc offer per-se

October 13, 2019

block
Credit Card

Its asking for information about a credit card I don’t have

October 1, 2019

block
Scam

Credit card scam

September 17, 2019

Scam
Caller Name: Am Express

We have never had an Am Express account. Spoofed #, suspected fraud.

September 17, 2019

Scam
Caller Name: Amex scam

I dont have American Express so why would they call me? Smh

September 16, 2019

block
Scam

Robot caller

September 9, 2019

block
Scam

This number belongs to American Express (ticket master and charge card related). It has called me 3 times in the last two days but I have not picked up. Amex has no documentation regarding a need to contact me from this number. Must be spoofed ?

September 6, 2019

block
Debt Collector

American Express

August 30, 2019

allow

Not a scam

August 14, 2019

allow

American Express

June 29, 2019

block
Scam

American Express scam. I don’t have an AmEx card.

June 20, 2019

allow

American Express

May 5, 2019

block
Scam

Scammer getting AmEx info

April 14, 2019

allow

Amex fraud call

April 14, 2019

block
Scam

American Express demanding payment. I don't have an AMEX card!

April 12, 2019

none

American Express Fraud

April 2, 2019

allow

Amex

March 2, 2019

allow

Anex

January 21, 2019

block
Debt Collector

American Express

December 24, 2018

allow

Credit card company

December 16, 2018

allow

American Express card protection services

November 26, 2018

allow

Amex telling me I forgot to pay my bill.

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