I wold like to let you all know that this IS a legitimate PG&E call regarding programs to assist those experiencing financial hardships and slow payments due to low income, medical issues, etc., such as CARE, HEAP, and one other that I cannot recall but has to do with a payment forgiveness program (you must be enrolled in one of their other programs and your bill is not to exceed $1500 (or, something similar to that amount). I know that the first thing we think whenever we receive a call like this is it's a scammer. But, listen to the message carefully as they need to identify the customer using credentials such as address, but they do NOT ask for billing or financial info.I appreciate everybody remaining vigilant and looking out for each other, but we must also LISTEN to the info that is being given instead of automatically assuming what they are saying. They also state that you must go online to the PG&E website in order to confirm the message. I personally had to take advantage of the CARE and forgiveness programs and they are very beneficial.

October 30, 2024

PG&E customer service wanting my information to help me reduce rates. I called the number back and the person on the other end had very broken English. When I questioned him not having the information requested in his system he became a little difficult. Be that their rates have gone up 73% in recent months, reducing rates is too good to be true. Careful what information you give them if you speak to a person on a "recorded line".

March 26, 2024

Legit PGE outreach about their help programs

January 11, 2024

A very professional white sounding male voice said he was calling on a recorded line to tell me about rebates and programs that PG&E has available. I told him it was not a good time and he over-politely said OK, told me PG&E's open hours, and thanked me for my time - then I hung up. Based on that very short exchange, honestly sounded like it would have been one of the most convincing scam calls I've ever received in my life, would probably fool a lot of people.

November 27, 2023

Claimed to be PG and E, telling me they had services available if I was struggling with my bill. Pretty innocent so far but still annoying.

October 5, 2023

Fake utilities "disconnection of service" or rebates/savings scam by madarchod criminals phoning from India and spoofing the name and number for PG&E on Caller ID. Automated recordings from utility companies are ONLY valid if they state outages/restorations/repairs. All recordings that say your electric/gas/water will be disconnected because of an unpaid bill or that you are due a rebate are SCAMS! This scam begins with a recording that is generated using text-to-speech translation software to disguise the origin of this India scam. The recording may say: "This is a disconnection notice from your electric company. Please be aware that your electric service will be disconnected within the next 30 minutes due to non-payment on the account. Immediate action is required to avoid disconnection today." These fake service suspension scams are used in hundreds of India phone scams to say either your Verizon, AT&T, Sprint, DirecTV or cable TV, Comcast, or various utility services has been or will be disconnected/suspended unless you press 1 or call back. The India scammer states your bill is overdue or your account will be suspended, and they try to steal your Social Security number, credit card number, or bank account/routing number under the pretense of verifying your account information and demanding that you pay the fake past due amount. All real disconnections of electric/gas/water, phone, Internet, and television service are always preceded by personal notices sent to you by paper mail or email that detail the exact amount that is unpaid. This India scammer also runs electric savings/rebate scams that pretend to offer savings or rebate checks where the call begins with a recording that says: "This is an apology call from your electric utility. You got overcharged by your third party supplier. You will be receiving a rebate check along with a 30% discount on your electric and gas bill. Please press 1 to get a rebate check." or "Since you have not missed any electric bill payments in the last 3 months, you are eligible for 15% discount on your bill. If you need the discount on your electric bill, press 1." Again with this fake electric savings/rebate scam, the scammer tries to steal your credit card, SSN, bank account number, and personal information. About 55% of North America scam calls come from India and 40% come from the Philippines. India scammers run hundreds of fraud, extortion, and money laundering scams every day such as posing as a fake pharmacy, fake Social Security officer saying your benefits are suspended, IRS officer collecting on fake unpaid back taxes, debt collector threatening you for fake unpaid bills, fake bank/financial/FedEx/UPS/DHL scams, pretending to offer fake health insurance, car warranty, student loan forgiveness, credit card and debt consolidation services, posing as Amazon to falsely say an unauthorized purchase was made to your credit card or your Prime membership was auto-debited from your bank, posing as Microsoft/Dell/HP/Apple to say your account has been hacked or they detected a virus on your computer, fake "we are refunding your money" or "your account has been auto-debited" scams, fake Google/Alexa listing scams, posing as electric utilities, Verizon, AT&T, or Comcast, fake solar panel and home purchase offers, fake fundraisers asking for donations, fake phone surveys, and the scammers try to steal your credit card, bank account/routing number, Social Security number, and personal information. India scammers often rotate through fake Social Security, subscription auto-renewal, pharmacy, and pre-approved loan scams on the same day. Philippines scammers run more auto/home/health/life insurance, Social Security and Medicare identity theft, and fake charity donation scams. Scammers use disposable VoIP phone numbers (e.g. MagicJack devices) or they spoof fake names and numbers on Caller ID. Anyone can use telecom software to phone with a fake CID name and number. Scammers spoof thousands of fake 8xx toll-free numbers. CID is useless with scam calls unless the scam asks you to phone them back. CID area codes are never the origin of scam calls since scams use spoofed CID numbers from across the US and Canada, numbers belonging to unsuspecting people, invalid area codes, and fake foreign country CID numbers; e.g. fake women crying "help me" emergency scams often spoof Mexico and Middle East CID numbers. Scammers often spoof the actual phone numbers of businesses such as Apple, Verizon, and banks to trick you into thinking the call is valid. How can you avoid being scammed by phone calls? NEVER trust any unsolicited caller who: sells something (most unsolicited calls are scams so your odds of saving money are very poor); asks for your Social Security number; offers a free gift or reward; threatens you with arrest/lawsuit or says you need to reply back soon (pressure tactic); asks you to access a website, download a file, wire transfer money or buy prepaid debit/gift cards; claims suspicious activity on your account; says your subscription is being refunded or auto-renewed/auto-debited; and all pre-recorded messages. Recordings are far more likely to be malicious scams and not just telemarketer spam. All unsolicited callers with foreign accents, usually Indian or Filipino, are usually scams. Filipino scammers tend to speak better English than Indian scammers. Filipinos speak English with a subtle accent having a slight trill. Scams often say that you inquired about a job, insurance, social security benefits, or that you previously contacted them or visited their website. A common India scam plays a fake Amazon recording. Amazon account updates are emailed, not robo-dialed. Many banks use automated fraud alert calls to confirm a suspicious purchase, but verify the number that the recording tells you to phone or just call the number printed on your credit card. India scammers impersonate AT&T DirecTV, Comcast, or a cable/Internet company, offering fake discounts or service upgrades. Indians impersonate the IRS and Social Security Administration. The IRS/SSA never make unsolicited calls and never threaten to arrest you; they initiate contact via postal mail. Real lawsuits are not phoned in, especially not using pre-recorded threats lacking details; legal notices are mailed/couriered. The police, FBI, DEA never phone to threaten arrest; they show up in person with a warrant. Scammers try to gain your trust by saying your name when they call, but their autodialer automatically displays your name or says your name in a recording when your number is dialed using phone databases that list millions of names and addresses. Scammers often call using an initial recording speaking English, Spanish, or Chinese that is easily generated using text-to-speech translation software to disguise the origin of their overseas phone room. Some speech synthesis software sound robotic, but others sound natural. To hide their foreign accents, some India scammers use non-Indians in their phone room. Scammers often use interactive voice response (IVR) robotic software that combines voice recognition with artificial intelligence, speaks English with American voices, and responds based on your replies. IVR calls begin with: "Hi, this is fake_name, I am a fake_job_title on a recorded line, can you hear me okay?"; or "Hi, this is fake_name, how are you doing today?"; or "Hello? (pause) Are you there?"; or "Hi, may I speak to your_name?" IVR quickly asks you a short question to elicit a yes/no reply so it hangs up if it encounters voicemail. IVR robots understand basic replies and yes/no answers. To test for IVR, ask "How is the weather over there?" since IVR cannot answer complex questions and it keeps talking if you interrupt it in mid-sentence. IVR usually transfers you to the scammer, but some scams entirely use IVR with the robot asking for your credit card or SSN. A common myth is IVR calls record you saying "yes" so scammers can authorize purchases just using your "yes" voice, but scammers need more than just a recorded "yes" from you - credit cards and SSN. Phone/email scams share two common traits: the CID name/number and the "From:" header on emails are easily faked, and the intent of scam calls is malicious just as file attachments and website links on scam emails are harmful. Scams snowball for many victims. If your personal/financial data are stolen, either by being scammed, visiting a malicious website, or by a previous data breach of a business server that stores your data, then your data gets sold by scammers on the dark web who will see you as fresh meat and prey on you even more. This is why some receive 40+ scam calls everyday while others get only 0 to 2 calls per week. If you provide your personal data to a phone scammer, lured by fake 80%-discounted drugs or scared by fake IRS officers, you receive even more phone scams and identity theft can take years to repair. Most unsolicited calls are scams, often with an Indian accent. No other country is infested with pandemics of phone room sweatshops filled with criminals who belong to the lowest India caste and many are thieves and rapists who were serving jail time but released early due to prison overcrowding. Scammers often shout profanities at you. Just laugh at their abusive language. Google "Hindi swear words" and memorize some favorites, e.g. call him "Randi Ka Beta" (son of whore) or call her "Randi Ka Betty" (daughter of whore). Scammers ignore the National Do-Not-Call Registry; asking scammers to stop calling is useless. You do these scammers a favor by quickly hanging up. But you ruin their scams when you slowly drag them along on the phone call, give them fake personal and credit card data (16 random digits starting with 4 for Visa, 5 for MasterCard), ask them to speak louder and repeat what they said to waste their time and energy.

August 30, 2023