This is not a scam call. It is Comenity Bank calling about your credit card account. When they start calling, it means you are behind on your payments. Don't ignore it. If you do, make sure to look at your credit report. They report anything past 30 days.

March 3, 2026

Comenity Bank collections. This is NOT a call from Russia credit services as previously posted by the "Pros n Cons" user who is likely an Indian scammer himself who has posted some fake comments on RoboKiller to redirect the blame of phone scams to Russia, when the foreign accents of most phone scams are very obviously Indian and not Russian, with some Philippines scammers sometimes. If you watch enough news or movies that have Russians and Indians talking, you know that their accents differ considerably. In fact, I have never heard a single Russian-accent phone scammer. Russia and China government and individual thieves try to catch much bigger fish by hacking into business and government websites and email phishing, and the Indians also email you viruses. There are some RoboKiller comments saying that a call is legit that look like obvious disinformation campaigns posted by the scammers themselves. So just like there can be fake customer reviews on Amazon and fake movie reviews on IMDb praising a product or movie, you also have to watch out for fake RoboKiller comments saying that a call is valid lol! And always remember this: scammers can spoof a fake Caller ID name and number faster than you can change your underwear. I am still amazed at the number of people who claim that a fake number is valid just because the Caller ID looks legitimate.

July 15, 2021

This is a fake credit services scam call by criminals phoning from Russia, trying to steal your credit card number, Social Security number, and personal information. There are hundreds of these Russian scams where they offer to lower the interest rates on a fake student loan that you do not have, consolidate all your debts at "0% interest", or give you an unsecured $100,000 line of credit. This call begins with a pre-recorded robotic speaker who pretends to be a credit and loan service. The robotic English message is generated using text-to-speech translation software to disguise the origin of this Russian scam. If you respond to the call, then you get transferred to the West Russian scammer who tells you that because of your good credit history, he can offer you lower interest rates... he just needs your credit card number and SSN "for verification purposes". More than 95% of all North America phone scams originate from crowded phone rooms in Russia that run numerous fraud, extortion, and money laundering scams every day such as pretending to be a fake pharmacy, posing as fake Social Security or IRS officers collecting on "unpaid back taxes" or fake bill collectors threatening you for fake unpaid debts, pretending to offer fake health insurance, car warranty, and debt, student loan forgiveness, credit card consolidation services, posing as Amazon to falsely say that an unauthorized purchase was made to your account or that your Prime membership was auto-debited from your credit card or bank account, posing as Microsoft or HP to say that your software needs renewal or they detected a problem with your computer, pretending to be DHL, UPS, FedEx or a bank, falsely stating that they installed ransomware virus on your computer and you need to pay them money, etc, and the scammers try to steal your credit card, bank account and routing number, or Social Security number and personal information. Some Russian scammers try to gain your trust by looking up the name associated with your phone number and asking for you by name when they call. Many Russian scammers now phone you with an initial pre-recorded robotic person speaking English, Spanish, or Chinese that is easily generated using text-to-speech translation software to disguise the origin of their Russia phone room, but then you speak to the West Russian scammer when you take the bait and respond to the pre-recorded message. Russian scammers often either use disposable VoIP phone numbers or they spoof fake Caller ID phone numbers. Anyone can use telecom software or a third-party service to phone using fake names and phone numbers that show up on Caller ID. Russian scammers often spoof fake toll-free Caller ID numbers. Russian scammers do not care about the U.S. National Do-Not-Call Registry and asking scammers to stop calling has no effect. Never give an unknown caller your credit card number or Social Security number. Companies who already have your information may ask for the last four digits of your Social Security number for verification. Some Russian scammers ask for your bank account and routing number or ask you to wire transfer them a payment, giving a fake explanation that they cannot accept a credit card or personal check. This is an instant scammer alert because scammers can withdraw money if they know your bank account and routing number (e.g. counterfeit cashed checks) and illegal wire transfers are far less traceable than unauthorized credit card charges. Russian scammers may threaten to have you arrested, but the IRS, Social Security Administration, and debt collectors cannot threaten to arrest or sue you on the phone; they are required to send you paper notices by registered mail. If the scam sounds very authentic, ask the scammer for their verifiable company name, street address, and a callback number, which all real businesses will provide. Every Russian scammer will immediately fail this test since they all use spoofed fake Caller ID numbers or Non-Fixed VoIP numbers (e.g. Skype or Google Voice) that they quickly dispose of. Never trust any unsolicited call because they are mostly scammers, usually with a slight or strong West Russian accent, and most scam calls originate from Russia.

February 22, 2020