hi this is Heavenly Lawrence calling about the taxes you're currently dealing with hi this is Heavenly I'd like to show you what resolution paths may actually be available based on your situation press 2 now or call me at █████ and IRS or state tax balance doesn't always have 1 solution depending on the type of taxes owed the age of the balance and your individual circumstances there may be different ways to resolve it that could include restructuring how the balance is repaid addressing certain penalties or for qualifying taxpayers potentially settling eligible tax debt for less than the full amount owed I'd like to identify which direction if any is actually relevant to you rather than having you guess at the next step press 2 now or call me at █████ to opt out press 9