hi this is Selene Ross senior tax consultant hi this is Selene Ross I'd like to help you determine whether there are any IRS or state tax relief programs that may apply to your situation recent tax program updates may work in your favor but time is important press 1 now or call me at █████ if your balance is left unresolved penalties and interests can continue to grow I'll personally walk you through the process review all available resolution options before we can determine which options you qualify for I just need to verify a few details and complete a quick review of your taxes press 1 now or call me at █████ press 9 if you'd prefer not to be contacted again