Hi it's Madison Cruise calling from underwriting with a tax mediation relief agency I'm wrapping up my end of the month reviews and notice to your account still shows a probable unresolved balance that could lead to added fees or collection steps as it remains open the good news is that there are active adjustment programs that can help reduce pause or even remove certain balances depending on how quickly it's reviewed each case is unique but many individuals are qualifying right now for lower payments or full resolutions based on their current filing status the process only takes a few minutes and we can go over what's available before