hi it's Chloe Anderson calling from the agency for tax relief and mediation I'm wrapping up my Wednesday follow-ups and wanted to connect since your record still shows unresolved balance issues that could result in additional charges or potential collection actions if left open the positive news is that because of the ongoing extension period there are active relief programs available that can reduce delay or even remove certain amounts owed entirely each case is unique but many individuals are qualified right now for reducing payments or full settlements depending on their filing