good morning and happy Friday my name is Alison Carter from the tax review office with the tax filing mediation and the Bateman agency I'm reaching out because your account is still marked for possible missed filings or outstanding issues and our office has access to a no weight proprietary verification line this line allows you to connect directly and receive exact confirmation immediately without transfers or hold times this verification step is used to confirm your current status and determine whether payment adjustments abatement options or full balanced resolution programs may still apply many individuals