hi this is Rachel Gracia calling on behalf of Megan Kennedy office with the resolution department for Nationwide Tax Consultants and I'm following up after I was alerted to your account during a recent system update due to potential unresolved filings and outstanding tax balances this could be your final chance to take advantage of updated relief programs before penalties escalate once you call in we have direct access to verify any and all outstanding issues through our agency line no delays call me now at █████ a quick conversation could determine if you qualify to significantly reduce or even █████ do not send any payments until we speak again my number is █████