hi it's Amanda Harrison on Thursday the 30th calling from the agency for tax relief and resolution I'm wrapping up my end of the month follow-ups and wanted to connect since your records still shows unresolved balance issues that could result in additional charges or potential collection actions if left open the positive news is that because of the ongoing extension period there are active relief programs available that can reduce delay or even remove certain amounts owed entirely each case is unique but many individuals are qualifying right now for reduced payments or full settlements depending on their filing status and balanced type