hello uh this call is regarding the status of your personal loan request uh my name is Brian Walter I am the account specialist and working on your 36,000 personal loan approval you can reach me or 1 of my team members directly at █████ the underwriting notes show that we're just pending income uh verification and uh if you're planning to use the balance transfer option we'll need the account information for the balances you'd like to pay off once we receive that we should be able to uh move forward with the next steps um if you're still interested in reviewing your options uh you can reach us before 6 p.m. today have a great day and um looking forward to speaking with you