this is an important update regarding your past due taxes your taxes have been flagged for resolution to avoid potential collection hello this is Linda giving you a call regarding your past due taxes I sent you a letter in the mail and have yet to hear back from you as you know resolution options are time-sensitive myself or a member of my team would like to discuss your resolution options with you prior to moving your file to our escalated resolution Department give us a call as soon as you get this at █████ regarding stopping further collection activity that's █████ we look forward to hearing from you █████ you █████